Returns & Exchanges — WearChapters

We currently do not offer returns or refunds.

Exchanges
Exchanges are available only in case of sizing issues:
- Request within 48 hours of delivery  
- Unboxing or try-on video required  
- Item must be unused and in original condition  

Damaged Items
If you receive a damaged or incorrect product:
- Share a complete unboxing video showing the issue  
- Requests without video proof may not be accepted  

For any assistance, feel free to reach out — we’re here to help.

Policy for international orders-

1. Policy Overview

  - At Chapters, each piece is crafted in limited quantities with careful attention to detail.

  -Due to the nature of international shipping and operations, we follow a strict return and   refund policy for international orders.

2. No Returns / No Exchanges (General Policy)

All international orders are final sale.

We do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Preference-related concerns
• Minor variations in color, texture, or finish

We strongly encourage customers to review size charts and product details carefully before placing an order.

3. Legally Mandated Exceptions (Defects / Errors)

In accordance with the Consumer Protection Act, 2019 and E-Commerce Rules, 2020, exceptions apply in the following cases:

A return, replacement, or refund will be considered only if the product is:

• Defective or damaged upon delivery (exception: handworked pieces with intended alterations and changes are not eligible as defective pieces, example, intentional breaking of sequence pieces at the margins for stitching etc.)
• Incorrect item delivered
• Significantly different from product description

4. Claim Window (Strict)

• Claims must be raised within 48 hours of delivery
• Requests made after this period may not be accepted

5. Mandatory Proof Requirement

To process any claim, customers must provide:

• Order number
• Clear unboxing video (mandatory)
• Photos showing the issue

👉 Claims without sufficient proof may be rejected.

6. Resolution Process

Once the claim is verified, Chapters will offer one of the following:

• Replacement (preferred resolution)
• Store credit
• Refund (in rare cases, at company discretion)

7. Refund Terms (If Applicable)

• Refunds will be processed to the original payment method, only after the products are returned to the original address.
• Processing time: 7–10 business days after approval
• Shipping charges are non-refundable

8. Return Shipping (If Approved)

• If a return is approved, the customer may be required to ship the item back
• International return shipping costs may be:
  
• Covered by Chapters (in case of confirmed defect/error), or
• Shared / borne by the customer depending on case review
  

9. Non-Eligible Scenarios

Refunds/returns will not be accepted in the following cases- 

• Product used, worn, or altered
• No unboxing video available
• Claim raised after 48 hours
• Delivery refused due to customs duties
• Incorrect address provided

10. Customs & Duties Clause

• Customs duties and import taxes are non-refundable
• If a shipment is refused due to unpaid duties:
  
• No refund will be issued
• Additional shipping charges may apply for re-delivery
  

11. Cancellation policy

• Orders once placed cannot be cancelled after processing

12. Grievance Redressal

For any issues, contact us at: info@wearchapters.com

Response time: within 48 hours

Resolution timeline: within 30 days

13. Policy Acceptance

By placing an international order with Chapters, the customer:

• Acknowledges and agrees to this policy
• Accepts limited return rights only in cases of defects or errors